An accomplished and resourceful IT Administrator with an impressive 22 years' experience in the IT sector. Joel Gerstenmier's extensive background lies in strategically administering and managing IT systems, infrastructure, security, and providing vital application support across varied environments. Having demonstrated an exceptional capability to lead dynamic IT teams, manage substantial vendor relationships, and ensure efficient and maximized utilization of technology resources, Joel proves himself as a necessary pillar in any high-value, complex technological scenario.
His expertise extends to critical areas such as the management of cloud services, integration and daily operation of virtualization technologies, detailed administration of data backup and recovery systems, and thorough familiarity with Microsoft and Linux setup. With proficiency in administering full spectrums of network topologies and exposure to finance and healthcare software applications, Joel exemplifies a versatile brand of IT mastery.
He brings a unique combination of strong analytical ability and adept problem-solving skills to the table, ever-ready to tackle complex technical challenges and convert them into viable and efficient solutions, making Joel an indispensible asset to any forward-looking enterprise. His adaptability and strong desire for learning helps him to stay at the forefront of a rapidly evolving IT landscape.
Expertise in IT server hardware and software purchasing, administration, configuration, maintenance, and security.
Network design, implementation, maintenance, and troubleshooting (LAN/WAN, Routing and Switching, VPN, Wi-Fi, and Firewall)
Cloud services management (Azure, AWS)
Daily administration of virtualization technologies (VMware ESX, vSphere, Oracle Virtual Box, Microsoft Hyper-V)
Familiarity with various cybersecurity tools and best practices, including vulnerability assessment, encryption techniques, and firewall management (SonicWall, pfSense, Cisco, OPNsense, Data Loss Prevention, Managed Detection and Response, Multi-Factor Authentication, SIEM, Antivirus Technologies)
Database Administration (SQL, Oracle)
Understanding of administrative programming languages (Python, PowerShell, Bash)
Data backup and recovery. (Netbackup, Acronis, Datto, VMware Site Recovery)
Experience with systems monitoring software. (SCCM, SolarWinds, Nagios, Whats-Up Gold)
Comprehensive understanding of Microsoft and Linux server and workstation setup, configuration, security, troubleshooting, and maintenance. MacOS workstation management.
Skilled in administrating Microsoft Exchange in local, hybrid and online environments. Including Encryption, SPAM, Phishing mitigation, Antivirus and Malware detection.
Managed Active Directory, Azure, Group Policy, DNS, DHCP, SharePoint, SAN/NAS File Storage, and Microsoft 365 based application platforms on a day-to-day basis.
Fluent in technology requirements for healthcare and financial regulations including PCI, HIPAA, Sarbanes-Oxley, Dodd-Frank, and GLBA.
Devised successful strategies for hard drive data/system recovery and managed virus, spyware, ransomware, and malware mitigation and recovery efforts.
Familiar with software applications including Microsoft Office 365, FISERV Banking Applications, DH/Finastra Financial, and McKesson Healthcare products.
Management of IT administrative tasks related to technology including sourcing, ordering, maintaining, servicing, and resource planning.
Work closely with internal teams to provide the best cost-effective replacement plan for ongoing technology replacement needs.
Direct daily interaction with all development and production servers and related maintenance, backup, and security. Including Microsoft, AWS, and Linux based server OS.
Interact regularly with IT vendors and MSPs to align the business to best practices and to keep ahead of the ever-evolving security landscape.
Oversaw planning, implementation, management, and support of all server hardware and software infrastructure.
Ensured effective endpoint management including operating system/software patching, anti-virus, workstation security, and device management/control.
Managed the integration of IT systems during mergers with Eagle National Bank and First Star Security Bank.
Responsible for the building, maintenance, and troubleshooting of all bank production servers.
Led a team responsible for researching, recommending, testing, and maintaining bank software systems.
Strategic lead for the Disaster Recovery Team.
Managed a team responsible for end-point patch management, workstation security, systems integration, and customized workstation build images.
Collaborated with data communication analysts on resolving network connectivity issues on the LAN/WAN.
Instructed LAN Support Analysts on new troubleshooting techniques, software configurations, and process optimization.
Pleasant Valley High School Graduate (Brodheadsville, PA)
CompTIA A+ Certified
Exceptional Problem Solver: Utilizes logical reasoning and complex thinking to address IT challenges and to uncover solutions that are efficient and practical.
Superior Communication Skills: Excellent in articulating complex technical concepts in a way that non-technical staff can understand, improving collaboration across different areas of business.
Proficient in Multitasking and Prioritization: Demonstrates the ability to handle multiple tasks simultaneously without compromising the quality of work. Efficient in setting priorities and focusing on tasks that bring most value to business.
Meticulously Organized: Exceptional ability to coordinate tasks, manage data, and organize information with precise attention to detail. This is essential to ensure smooth and efficient processes.
Effective Leadership: Proven ability to guide, engage and motivate teams towards achieving their best results. Understands the individual strengths of team members, and how best to utilize these in achieving team goals.
Exceptional Project Management Abilities: Exhibits strong organizational and planning skills in managing projects from inception to completion, ensuring they are completed on time and within budget.
Thrives Under Pressure: Consistently maintains composure and performance standards when confronted with time-critical and high-stake situations.
Strong Analytical Skills: Possesses the ability to analyze complex data, identify trends and make data-driven decisions that align with strategic business goals.
Invested in Continuous Learning: Committed to professional development and staying at the forefront of the latest technologies and industry standards. This adaptability is key in a rapidly changing industry like IT.